Sending unsolicited commercial email is prohibited. Using a mailbug.com email address (@mailbug.com) or any other Landel hosted address to collect responses from unsolicited commercial email is prohibited.
Sending large volumes of unsolicited email is prohibited.
Sending threatening or harassing email after being requested to stop is prohibited. Extremely threatening or harassing email is always prohibited.
Attempting to impersonate any person, using forged headers or other identifying information is prohibited. The use of anonymous remailers and nicknames does not constitute impersonation.
Network unfriendly activity
Activities which adversely affect the ability of other people or systems to use Landel services or the Internet is prohibited.
Attempts, whether successful or not, to gain access to any computer system, or customer’s data, without consent is prohibited.
Sharing accounts with anyone other than immediate family members, or re-selling service without express written consent from Landel is prohibited. Untimely payment of any and all amounts due may result in account cancellation.
MailBug.com accounts specify limits on mailbox utilization, and use in excess of those limits is not permitted. The total number of bytes required to store an account’s mail data determines mailbox utilization. In the event Landel determines that an account is exceeding the mailbox utilization, the account owner will be notified by email. If the excess use continues for more than 48 hours after such notification, the owner may be requested to upgrade the account’s service agreement or to modify the activity creating the excess use. If excessive utilization is determined to adversely affect Landel’s ability to provide service, immediate action will be taken. The account owner will be notified by email as soon as practical.
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us permitting only authorized employees, who are trained in the proper handling of customer information, to have access to that information.
We will limit the collection and use of customer information to the minimum we require to deliver email service to our customers, which includes advising our customers about our products, services, and other opportunities. We may facilitate relevant offers from reputable companies. These companies are not permitted to retain Landel customer information unless the customer has specifically expressed interest in their products or services.
Whenever we hire or enter into a business relationship with other organizations to provide support services, we will require them to conform wherever possible to our privacy standards and to allow us to audit them for compliance.
It may be necessary for Landel employees to examine system accounting logs and other records to resolve system problems. Landel reserves the right to access an account’s mailbox to resolve system problems or mail system errors.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law. In addition, Landel will cooperate with the appropriate legal authorities in investigating claims of illegal activity, including but not limited to illegal transfer or use of copyrighted material, postings or
email containing threats of violence, or other illegal activity.
Landel makes no guarantee and assumes no liability for the security of any data on any server including “secure servers.” Our customers are reminded that no email system should be considered safe from intrusion. Email may pass through many systems, and should not be considered a secure means of communication.
Regularly scheduled maintenance is Saturday / Sunday, midnight to 3am, Pacific Time. During this time, some MailBug units may not be able to connect with our servers. Most users, however, will not detect any interruption to their service.
Rationale and Intent
This document provides a general understanding of the Landel policy on the Appropriate Use of services. Common sense and judgment are a necessary part of any system of rules, and this AUPP is no exception. Of course, flagrant or repeated violations of the Policy are viewed in a very different light than minor infractions.
Protection of our customers and our resources, the ability to provide quality service to our customers, conformance with existing law, and the protection of our reputation as a service provider are all contributing factors to decisions on AUPP violations.
It is our intention to allow Landel customers access to everything our services offer with minimal or no interference. Our belief in Free Speech is a firm commitment to our customers. However, Free Speech does not include the right to shout “Fire” in a crowded theater. In an analogous manner, certain activities are considered inappropriate by the Internet community at large, and cannot be permitted under the guise of Free Speech.
Landel does not monitor the activity of accounts except for measurements of system utilization and billing records. However, in our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of MailBug service, we will respond.
If a mailbug.com account is used to violate the AUPP, we reserve the right to terminate service without notice. Our preferred course of action would be to advise the account owner of the inappropriate behavior and take the necessary corrective action. However, flagrant violations of the AUPP will result in immediate termination of service.
In the event that an account is temporarily inactivated as a result of any prohibited activities, the account may be subject to reactivation charges and/or deposit requirements to be determined by Landel.
For the purposes of this AUPP the following are interchangeable: Email Service/Data Service, Email/Data Records, Email Service/Data Service, and other associated terms relating to the provision of such services.